Making it personal!


Our returns policy is simple. Within 28 days of receipt of your order, you may return any item in its original condition for a new Product if we have made any Mistakes in Spelling of your Gift. Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods free of Charge. We reserve the rights to refund and only will at our discretion. Please note all returned parcels must be sent back using recorded delivery. We will not accept responsibility for goods lost or damaged during their return, or postal or other costs incurred when returning goods. Unless the items where faulty when we supplied them to you and a receipt of your postage costs is included. Please write the reason for your return on the back of your packing slip. Wrap the packaging securely, enclose the packing slip and send it to the address listed on the back of the slip.

If you do not have a packing slip, please send the package to the following address:

Brandem (Returns), 32 Riverdale Avenue, Wakefield, WF3 4LF